Computer Programmer/Analyst and IT
Convergent Telecom Inc.
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May 2010 to February 2011 |
- Developed and maintained compandy websites using PHP and/or Word Press (www.convergewireless and www.convergenttelecom.com)
- Developed and Maintained www.mileagegeniepro.com – A subscription service provided by Convergent Telecom Inc. The Site was developed in ASP .NET and C#.
- Determined computer needs and upgrades within the company.
- Setup and maintained email accounts, and distribution groups through a hosted exchange server.
- Maintained Windows 2003 Small Business Service.
- Maintained Backup systems.
- Assisted with various tasks for Mobile Phones including wiping and setting up on BES server.
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Reason for Leaving the Company: Permanent Layoff due to cutbacks
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Self Employed (Genesis Technology)
Computer Repair, upgrades, and Programming:
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February 2000 to Present
Registered business from March 2009 to April 2010
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- Repair and troubleshoot computer issues.
- Formatted and re-installed windows on systems
- Cleaned out viruses.
- Disk maintenance including defrag, and scandisk
- Setting up local area networks and broadband internet
- Upgrading of computer RAM, processor, hard drives, mother board, sound and video.
- Designed WebPages using HTML, Flash, VBScript, Java Script, ASP, and PHP.
- Some Graphic design including business logos, advertisement pamphlets, retreat booklets.
- Developed and maintained websites include:
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Tech Support Rep
Henry Schien Canada
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January 2005 to December 2008 |
- Performed hardware troubleshooting for Dental offices that had paid for Hardware Support
- Performed Troubleshooting for Dental offices having problems with the Dentrix Software.
- Connected to Dental offices through PC Anywhere and Log Me In to aid in trouble shooting.
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Reason for Leaving the Company: Permanent Layoff due to cutbacks
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Continuing Education Instructor
Niagara College of Applied Arts and Technology
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- Provided instruction to 7 students in Microsoft Access 2000 Level 2 course
- Followed a strict time line and course outline
- Created and Marked Tests and assignments
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Reason for Leaving the Company: Did not reapply in new school year.
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Tech Support Rep – HP
Sitel, St. Catharines Ontario
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October 2003 to January 2005 |
- Assisted in development of ASP pages and Database Administration
- Programs used: MySql, VBScript through Notepad
- Performed Troubleshooting for Business Ink Jet Printers running the Machintosh Operating Systems
- Troubleshooting of printers connected through USB, 10/100 base T networks and 802.11b wireless networks
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Reason for Leaving the Company: Offered job at Henry Schien
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Computing Support Representative and S. W. A. T. Team Member
Niagara College of Applied Arts and Technology, Welland Ontario
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November 2000 to May 2002 |
- At Help Desk, assisted students and staff with computer problems
- Personally serviced re-installations, ghosting, and printer trouble shooting as needed for faculty.
- Performed software troubleshooting techniques for Windows 98, Novel Netware, GroupWise, Office 2000 (Excel, Word, Access, and Power Point), PeopleSoft, Norton Antivirus, and Internet Explorer.
- Performed hardware troubleshooting techniques for Brother Printers, computer hardware issues (RAM, Hard Drive, CPU), Network Issues (Star Topology).
- S. W. A. T. stands for Students With Advanced Technology
- Worked in the open access labs assisting students and staff with problems occurring in the lab. Assisted with programs such as Word, Excel, Power Point, Internet, HTML design, and Visual Programming.
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Reason for Leaving the Company: No longer a student.
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Customer Service Representative
Nucomm International Inc.
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June 1998 to May 2002 |
- Sold Rogers Hi-Speed Internet over the phone
- Did both outbound and inbound sales
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Reason for Leaving the Company: Co-Op placement for School
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